Responsible gaming
Gambling is entertainment, not a source of income. Play only with money you can afford to lose. Never chase losses and set firm time and deposit limits before every session. If gambling stops being fun, stop playing and seek help. This page lists the tools available at Zemenbet and free support contacts.
Warning signs of problem gambling
Seek help if you recognise any of the following in your own behaviour:
- Chasing losses — placing larger bets to recover money already lost
- Betting with essential funds — using money needed for rent, food or bills
- Hiding gambling activity — lying to family or friends about time or money spent
- Loss of control over time — sessions running far longer than intended
- Mood tied to results — gambling to relieve stress, anxiety or depression
- Increasing stakes — needing larger bets to get the same feeling of excitement
Responsible gambling tools
All tools below are available via Account Settings on the Zemenbet partner platform.
Deposit limits
Set a daily, weekly or monthly deposit cap in ETB. Limits take effect immediately. Raising a limit requires a 24-hour delay.
Cooling-off period
Suspend your account for 24 hours, 7 days or 30 days. You may still withdraw your balance. The period cannot be shortened once activated.
Self-exclusion
Permanently or temporarily close your account for a minimum of 6 months. All marketing communications are stopped. Contact Zemenbet support on the partner platform to activate.
Request self-exclusion at partner →Session time limits
Set a maximum session length. You are automatically logged out when the limit is reached. A visible timer is shown in the account menu during play.
Free support organisations
Confidential help is available at no cost. You do not need to be in crisis to reach out.
GamCare
Free counselling and support for problem gamblers and their families. Available 24/7.
BeGambleAware
National Gambling Helpline, live chat and self-assessment tools. Available 24/7.
Gamblers Anonymous
Peer-support fellowship with online groups and a 12-step programme. No fees, no registration.
Gambling Therapy
Online support in multiple languages including French and Arabic. Free and confidential.